SHIPPING, RETURNS & REFUND POLICY
*Shipping delays may occur by our carriers due to severe weather, natural disasters & other conditions beyond our control.
*Free shipping labels are not provided for return(s) or exchange(s) UNLESS we shipped the incorrect size or style not listed on the invoice order.
Online/In-Store Return, Exchange & Refund Policy;
*IMPORTANT: For return(s) or exchange(s) please contact us at San Diego Leather Inc. at 619-477-2900 or email firstname.lastname@example.org regarding your request.
The return or exchange due date for online orders is 21 days & begins the day after the purchased merchandise arrives at its shipping destination.
In the return package you are shipping back please include the following information below;
- The purchased merchandise in an unused & undamaged condition with all original label(s) & price tag still attached.
- Any free promoted item(s) part of the invoice sale in an unused & undamaged condition with all original label(s) & price tag still attached.
- The printed invoice the merchandise came with.
- Written or typed reason for your request.
For exchange(s) please have the following information ready when you contact us at 619-477-2900;
- Your contact number
- Your full name
- Credit card information
- Billing address
- Shipping address
- An email address to receive your order # & invoice once the exchanged merchandise(s) is shipped
We will charge or refund the difference to you based on the exchanged merchandise pricing after your confirmation for the exchanged merchandise is approved. WE WILL NOT ACCEPT ANY USED, DAMAGED OR ALTERED PRODUCTS!
FREE PROMOTED ITEMS not included in the return package will be deducted from the refund based on the retail pricing by San Diego Leather Inc. WE WILL NOT ACCPET ANY USED, DAMAGES OR ALTERED PRODUCTS!
Defective USA Made apparel made by San Diego Leather Inc. can be repaired, replaced or refunded at our discretion.
If an USA Made apparel made by San Diego Leather Inc. is out of stock for the exchange, we will contact you to inform you of the production time which may take up 2 to 4 weeks depending on the quantity ordered & material availability.
If an imported merchandise you need is out of stock, please allow 1 to 4 weeks for availability. Imported merchandise may require more time for availability since it may be shipped from overseas. Be aware that over time imported merchandise may become discontinued.
A full refund will be issued within 21 days of receipt as long as the purchased merchandise is returned to our local store in National City, California via shipping or in-person in an unused & undamaged condition with all original label(s) & price tag still attached.
Refunds will only be issued to the original CHARGED payment card used on the purchased returned merchandise & if purchased in-store, refunded only to the original payment card with the card holder's proper identification. There are no cash refunds on credit card transaction. NO EXCEPTION!
If cash was used for purchase(s) in-store, a cash refund will only be issued provided with the original receipt.
Any expired due date for returns outside the purchased merchandise 21 days return & exchange policy from the date of the original receipt are NON-EXCHANGEABLE & NON-REFUNDABLE.
The Online/In-Store Return, Exchange & Refund Policy are extended until the 15th day of January of the new year for purchase(s) made in the beginning of November.
Sales are FINAL on merchandise with "Closeout" & "Final Sale" offerings. They are NON-REFUNDABLE! A size exchange of the same merchandise is available if other sizes are on-hand.
Custom orders on our USA Made apparel made by San Diego Leather Inc. are NON-EXCHANGEABLE & NON-REFUNDABLE.